Jason B. Long Beach, CA

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Everyone needs to know what an honest and competent repairman Leo is.

We have a longstanding issue with our freezer (a SubZero), for which we have hired SubZero’s own repairmen multiple times, to no avail. We gave up on fixing our freezer and bought a mini-freezer. Now that the time has come to put our house on the market, we again looked at fixing it. Based on Leo’s reviews here, we felt comfortable calling him about the issue. He arrived the next morning and was extremely professional and trustworthy.

From the outset, it was apparent that he knows way more about our refrigerator/freezer than SubZero’s own people ever did. After an hour or two opening our appliance up and trying various things, he was able to clearly and cogently explain the issues that our freezer was having. I spent probably 30 min – 1 hour talking through the various options for repair and costs of each. After we agreed on an option, he ended up coming back later that night to fix it.

Here’s what told me he is exceptional: He was honest about what he could do and what he couldn’t do. As he was working on our refrigerator/freezer, he found a further issue with the coils underneath the appliance. Unfortunately, our refrigerator/freezer is built in, and he couldn’t get the coils without taking the refrigerator out. He was quite honest about not being able to pull out the SubZero without damaging our floors. We honestly would have needed a team of several men and perhaps even some tools to do the job. Again, Leo talked through the various options with me (and my father-in-law over the phone) for about an hour. After all of this, we decided not to fix the refrigerator (even though Leo could have come back and fixed it after we removed the refrigerator from the wall) and get this: he charged us nothing! At this point, he had probably spent 4-5 hours at our house. That is a sign of true honesty and good workmanship. We ended up paying him a small amount anyway because we were truly impressed.

I really don’t think you can go wrong with this guy. Truly outstanding service delivered by a man with excellent character.

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