I called for service because the freezer portion of the refrigerator was not cooling. Mike was honest and suggested I called LG first to see if part were still under warranty (in case there was a problem with the compressor). I immediately called LG and found out that that was in fact the case.
I will not hesitate to call these guys in the future for all my appliance repair needs and I will definitely share this story with all my family and friends.
Thank you Mike for being professional, honest and friendly.