I don’t want to give them two stars but here are my reasons why I can’t give them 5 stars. I give one star for sending out an electrician on a short notice. I was able to make an appointment over the phone and an electrician was scheduled to come out in two days. I give another star for being on time. A repair technician arrived on time. Ok… Here comes the bad part. I explained it to him what was happening with my electric range and he seemed to get it. He went to check the electric panel to see if breaker was causing the issues. He came back and checked the range briefly. It took him about 20 min to go inside and outside to check same thing…electric panel to range. I didn’t see him moving the range or attempting to inspect the range throughly. Everything was very brief and didn’t seem to put any effort in trying to find the cause. So after 20 min of just going outside to inside of my house he said I had to replace the motherboard. It was only 2 year old range and he said The range’s motherboard is completely non working condition. It would cost me almost $500 and he would call me to get me the exact amount. I said ok and paid him $40 for diagnostic fee. I never got the call following week so I ordered a new range from Bestbuy, thinking it’s more cost effective. Then a friend of mine highly recommend a different repair person. So the day before the new range delivery, a new repair person came out to inspect the range. Guess What!!!! There was nothing wrong with the range!!! What non working motherboard??? He replaced a breaker in the panel and the range started working right away!!! Wow!! I couldn’t believe what a BS this guy from this company was trying to have me believe!!! I don’t think he checked the breakers and he didn’t freaking know what the hell he was talking about!!! So I only paid $180 for replacing the breaker and I was able to cancel $900 new range right away!!! I couldn’t believe how much money I was able to save. Also what a crappy diagnostic this guy came up with!!! My advise is… Get a second opinion. Don’t just go with this company cuz of good reviews. It’s your hard earned money!!!!
Update:
Yes, It was your company that came out to do the diagnostic. I have an invoice to prove it. Please don’t bring in another innocent company just because it has similar business name as yours.